Frequently Asked
Questions

Orders placed before 1:00 PM CT (Monday–Thursday) or 12:00 PM CT (Friday) ship the same business day from our Taylor, TX (Austin metro) warehouse.

Yes. We are DOT-certified (DOT #2188383) and ship hazardous materials to all 50 states with proper labeling, classification, and documentation under 49 CFR.

Standard orders ship via UPS or FedEx Ground. Freight shipments (drums, totes, pallets) ship via LTL carriers. Expedited shipping options are available at checkout.

Most products ship to all 50 states. A small number of chemicals have state-specific restrictions. Check our Shipping by State page for details.

Shipping costs are calculated at checkout based on weight, destination, and carrier. Free shipping promotions are available on select products. Freight quotes for drums and totes are provided on request.

We currently ship to all 50 US states and Canada. For international inquiries, email sales@alliancechemical.com.

Tracking information is emailed automatically when your order ships. You can also check order status in your Shopify account dashboard.

Select the “Subscribe & Save” option on any product page, choose your delivery frequency (weekly to every 5 weeks), and save 5% on every order. Learn more.

5% off every subscription order, automatically applied at checkout. No coupon codes needed.

Five options: weekly (7 days), bi-weekly (14 days), every 3 weeks (21 days), monthly (28 days), or every 5 weeks (35 days). Each product can have its own schedule.

Yes. Log into your subscription dashboard to skip, pause, or cancel any subscription. No penalties.

No. There are no contracts, no minimum orders, and no cancellation fees. Cancel anytime with one click.

Yes. Subscribe to as many products as you need. Each can have its own delivery frequency and quantity.

COAs are provided per lot on every order. For historical lot COAs, submit a request and we typically respond within 1 business day.

Our SDS Library has 200+ Safety Data Sheets searchable by product name or CAS number. All SDS documents are GHS/OSHA HazCom 2012 compliant.

Yes. Our TDS Library has specifications, physical properties, compatibility data, and storage requirements for all products.

Same business day before 3:00 PM CT. Lot traceability is available for every order. Email sales@alliancechemical.com for any document request.

Yes. Every lot we ship is traceable. COAs include lot number, assay data, trace metals, and expiration dating. Contact us for historical lot data.

Our CAGE code is 1LT50. Verify on the DLA CAGE Search.

Our DUNS number is 012941063. Our UEI (SAM.gov) is GW25FCLNJ5E7.

Yes. Active SAM.gov registration maintained. Search for UEI GW25FCLNJ5E7 on SAM.gov.

Yes. Alliance Chemical is SBA-certified as a Woman-Owned Small Business (WOSB) and Small Disadvantaged Business (SDB). Hispanic woman-owned since 1998.

Yes. W-9, Certificate of Insurance, SBA certification letter, and supplier qualification questionnaires — same business day response. See our Certifications page.

DOT #2188383. We are certified to ship hazardous materials under 49 CFR. Verify on FMCSA SAFER.

Unopened products in original packaging may be returned within 30 days for a full refund. Hazardous materials cannot be returned due to DOT regulations. Contact us before returning any product.

Contact us immediately at sales@alliancechemical.com or (512) 365-6838 with photos of the damage. We will replace or refund damaged items at no cost.

Contact us within 48 hours with your order number. We will ship the correct product immediately and arrange return of the incorrect item at our expense.

Refunds are processed within 3–5 business days of receiving the returned product. Credit card refunds may take an additional 5–10 business days to appear on your statement.

Yes. Contact us to arrange an exchange. We will provide a return label for the original item and ship the replacement once we confirm stock availability.

ACS Grade — highest purity, meets American Chemical Society standards. Reagent Grade — high purity for lab analysis. USP/NF Grade — pharmaceutical and food-grade purity. Lab Grade — suitable for educational and general lab use. Technical Grade — industrial applications where ultra-high purity isn’t required. Each product page lists its available grades.

Storage requirements vary by product. General guidelines: store in a cool, dry, well-ventilated area away from direct sunlight. Keep containers tightly sealed. Never store incompatible chemicals together (e.g., acids and bases). Refer to the product’s Safety Data Sheet (SDS) Section 7 for specific storage requirements.

Shelf life varies by product. Most inorganic chemicals (acids, bases, salts) last 2–5 years when stored properly. Organic solvents typically last 1–3 years. Every COA includes an expiration or retest date. Contact us for specific shelf life data.

Disposal requirements vary by chemical and jurisdiction. Refer to Section 13 of the product’s SDS for disposal guidance. Contact your local hazardous waste facility or call 311 for local regulations. Never pour chemicals down the drain unless the SDS specifically permits it.

A CAS (Chemical Abstracts Service) number is a unique numerical identifier for every chemical substance. It’s the universal way to identify a specific chemical regardless of its common name. Our SDS Library is searchable by CAS number.

Yes. Products marked USP or FG (Food Grade) meet purity standards for food processing applications. Always verify the grade on the product page matches your application requirements.

Most products are available in: quart (32 oz), gallon, 2.5-gallon, 5-gallon pail, 15-gallon drum, 55-gallon drum, and 275-gallon tote. Available sizes vary by product and are listed on each product page.

Yes. Container bloating can occur during transit due to temperature or pressure changes. This does not affect product quality. Wear appropriate PPE, slowly release pressure by loosening the cap, and contact us if you have concerns.

Click “Sign In” in the top navigation, then “Create Account.” An account lets you track orders, view order history, manage subscriptions, and reorder quickly.

Yes. Log into your account and visit “Order History” to see all past orders, tracking information, and invoices.

Orders can be modified before they ship. Contact us immediately at (512) 365-6838 or email sales@alliancechemical.com with your order number and requested changes.

Orders can be canceled before they ship. Contact us immediately. Once tracking has been assigned, the order is in transit and cannot be canceled — you can return it under our 30-day return policy instead.

Yes. Log into your account, go to Order History, and click “Reorder” on any past order. You can also set up Subscribe & Save for automatic recurring deliveries at 5% off.

No. You can check out as a guest. However, an account gives you order tracking, reorder capability, subscription management, and faster checkout.

The U.S. Department of Transportation classifies materials as hazmat based on their physical and chemical properties — flammability, corrosivity, toxicity, oxidizing potential, etc. Hazmat chemicals require special packaging, labeling, and documentation for shipping under 49 CFR.

We ship most hazmat classes including flammable liquids (Class 3), corrosives (Class 8), oxidizers (Class 5.1), and toxic substances (Class 6.1). Some extremely dangerous goods (Class 1 explosives, Class 7 radioactive) are not in our catalog.

A Safety Data Sheet (SDS) is a standardized document (GHS/OSHA HazCom 2012) containing 16 sections covering hazard identification, first aid, handling, storage, exposure controls, and disposal. Employers are legally required to have SDS accessible for every hazardous chemical in the workplace. Browse our SDS Library.

An SDS (Safety Data Sheet) covers safety, hazards, and regulatory information. A TDS (Technical Data Sheet) covers product specifications, physical properties, and application data. You typically need both — SDS for compliance, TDS for technical use.

GHS (Globally Harmonized System) uses standardized pictograms: flame (flammable), skull and crossbones (acute toxicity), corrosion (corrosive), exclamation mark (irritant/harmful), health hazard (chronic health effects), environment (aquatic toxicity), oxidizer, gas cylinder (compressed gas), and exploding bomb (explosive). Each product SDS explains the applicable symbols.

Most chemicals do not require a permit. Some exceptions: specially denatured alcohol/ethanol may require a TTB (Alcohol and Tobacco Tax and Trade Bureau) permit for quantities over 5 gallons per calendar year to a single address. Certain restricted chemicals may require end-use verification. Product pages note any restrictions.

A COA contains actual test results for a specific lot (assay, trace metals, moisture, etc.). A COC is a statement that the product meets published specifications without showing individual test data. COAs provide more detailed quality assurance.