Return Policy

Last updated May 19, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please email customer service at sales@alliancechem ical.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Alliance Chemical
Attn: Returns
RMA #
204 S. Edmond Street
Taylor, TX 76574
United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions

The following items cannot be returned or exchanged:

• Carboys
• Drums
• Pails
• Orders greater than 4 gallons

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 30% restocking fee will be charged for all returns.
• Item must be in unused condition or may be subject to additional restocking fees as a percentage of product price.

Questions

If you have any questions concerning our return policy, please contact us at:

Phone: 512-365-6838
Email: sales@alliancechem ical.com